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- Product Questions/Specs Power Pods
Billing & Charges
Can I cancel an order?
Pending Charge - Why was I charged twice?
When will I receive my refund?
When will my credit card be charged?
Club FAQs
Club Billing
Are all subscription plans charged as recurring payments?
Can I skip a month?
How can I cancel my account?
How can I modify my billing information?
How much & how frequently will I be charged?
Is it free to join/cancel?
When will I be billed for my Club Casely?
Why was my subscription renewed?
Club Portal
Club Shipping
Can I modify my club membership shipping address?
When will I receive my 2nd (and beyond) case?
When will my first Club case arrive?
Getting Started
Can I buy cases without subscribing?
Casely Club Calendar - Subscribe & Unsubscribe Instructions
Do I get to choose my club case?
Do I get to keep my club cases?
How do I purchase a subscription?
What can I expect in my club package?
What if I get a new iPhone model? Where can I make any changes?
What is the Casely Club?
Coupons, Promotions & Sales
Ah, I forgot to apply a promo/coupon code!
Can I use more than one code per order?
Casely VIP Rewards Program
Do you price match?
FINAL SALE
How can I redeem a gift card?
What does "Exchange Only" mean?
Where do I apply a promo code or gift card?
Why haven’t I received my referral reward?
Why is my coupon code not working?
General
How do I unsubscribe from SMS and/or Email notifications?
Nominate a charity for #EveryCaseCounts
What is #EveryCaseCounts?
Who is CASELY?
Holiday Shipping Info
Creating & Using Gift Receipts
Gift Boxes
Holiday Extended Return/Exchange Window
USPS Tracking Information
When should I order to make sure I get my items on time?
Why has only part of my order shipped?
Ordering
Help! I'm having an issue placing my order!
Just placed my order, but I ordered the incorrect size or my shipping address is wrong. What can I do?
Pre-Orders
What is AfterPay?
What payment methods do you accept?
Why didn't I receive an order confirmation?
Product Questions/Specs
Accessories + More
Glass Screen Protector Installation
MagRing & MagRing+
MagWallets
The Cloud Carryall Bags
What are the Phone Rings?
What do I use the Stick on Wallets for?
What is a Grippy?
What is the Phone Loop?
Phone Cases
Bold + MagSafe Collection
Bold Protection
Classic Protection
Do you have cases for Samsung devices?
Essential Collection
How do I remove my case?
What is the difference between our Bold & Classic Collection Cases?
Will CASELY cases protect my phone?
Power Pods
Product Safety
Product/Order Issues
Help! I received someone else's order?
My Casely Power case isn't working. What can I do?
My Phone Ring isn't sticking
My Power 2.0 Case will not charge and no lights blink
My item(s) arrived damaged. What do I do?
Power 2.0 Wireless Charging Specs
The buttons are hard to press with my case on?
What should I do if I received the wrong item(s)?
Returns, Exchanges & Warranty
Gift Without Worry! - Holiday Extended Return/Exchange Window
How do I file a warranty claim?
How do returns/exchanges work if the order was placed with a discount code?
International Returns & Exchanges
Start an Exchange or Return
What is the exchange policy?
What is the return policy?
What is your warranty?
What's an Instant Exchange?
When will I receive my refund for my returned item?
Why haven't I received my exchange case yet?
Shipping
Accidentally had my order shipped to the incorrect address. What can I do?
Do you ship internationally?
Holiday Shipping!
How much is shipping?
Modify/change my shipping address?
My package is missing! What should I do?
Track My Package - Where is my order?
Tracking with USPS
What different shipping options do you offer?
When can I expect my order to arrive?
Why did only one of my cases ship?
Work with us!
Power Pods
Power Pod FAQs
Everything you need to know about the Power Pod. Power Pod User Manual. Click here to view the Power Pod User Manual. What are the dimensions of the Power Pod?. 3.5 x 2.5 x 1/2 inches What is the wei…
Power Pod Max
What is the Power Pod Max? The Power Pod Max is your ultimate solution for portable, wireless charging. Designed with next-generation technology, it's a compact powerhouse that ensures your devices s…
Power Pod Max User Manual
Power Pods | Video FAQs
What is MagSafe?. Which cases do Power Pods work with?. Are Power Pods just for iPhones?. How to power on, power off & re-charge your Power Pod.. How to place the adhesive magnetic ring. Note: this i…
