Holiday Shipping Info
Creating & Using Gift Receipts
How can I create a gift receipt for my order? Creating a gift receipt has never been easier! Follow the steps in the link below to create gift receipts: Create a gift receipt here You can access this…
Gift Boxes
Gift Boxes. This year we are offering Casely Gift Boxes for purchase! These are sleek black, magnetic boxes with a metallic silver Casely logo on the top. A classy, beautiful way to present your gift…
Holiday Extended Return/Exchange Window
Holiday Extended Return/Exchange Window. All orders purchased starting November 1st will be able to return or exchange until January 10th, 2025! Just make sure the item(s) are new, unused and in the…
USPS Tracking Information
USPS Tracking Information - What does my link mean? You will get a tracking link/number as soon as your order ships! If your tracking doesn't update within 3-5 business days, don't worry-- that's tot…
When should I order to make sure I get my items on time?
When should I order to make sure I get my items on time? Plan ahead! During the holidays, everyone shops online, and it's increasing each year. This means mail carriers like USPS, FedEx, and UPS get…
Why has only part of my order shipped?
Split Shipments. We have warehouses located in Indiana and upstate New York. We have also recently partnered with Amazon fulfillment services to help distribute some inventory and ship items faster.…
