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Billing & Charges
Can I cancel an order?
Pending Charge - Why was I charged twice?
When will I receive my refund?
When will my credit card be charged?
Club FAQs
Club Billing
Are all subscription plans charged as recurring payments?
Can I skip a month?
How can I cancel my account?
How can I modify my billing information?
How much & how frequently will I be charged?
Is it free to join/cancel?
When will I be billed for my Club Casely?
Why was my subscription renewed?
Club Portal
Club Shipping
Can I modify my club membership shipping address?
When will I receive my 2nd (and beyond) case?
When will my first Club case arrive?
Getting Started
Can I buy cases without subscribing?
Casely Club Calendar - Subscribe & Unsubscribe Instructions
Do I get to choose my club case?
Do I get to keep my club cases?
How do I purchase a subscription?
What can I expect in my club package?
What if I get a new iPhone model? Where can I make any changes?
What is the Casely Club?
Coupons, Promotions & Sales
Discounts & Promo Codes
Where do I apply a promo code or gift card?
Ah, I forgot to apply a promo/coupon code!
Can I use more than one code per order?
Why is my discount code not working?
Gift Cards
Sale Information - Terms & Conditions
VIP Rewards Program
General
How do I unsubscribe from SMS and/or Email notifications?
Nominate a charity for #EveryCaseCounts
What is #EveryCaseCounts?
Who is CASELY?
Holiday Shipping Info
Creating & Using Gift Receipts
Holiday Extended Return/Exchange Window
USPS Tracking Information
When should I order to make sure I get my items on time?
Why has only part of my order shipped?
Ordering
Help! I'm having an issue placing my order!
Just placed my order, but I ordered the incorrect size or my shipping address is wrong. What can I do?
What is AfterPay?
What payment methods do you accept?
Why didn't I receive an order confirmation?
Product Questions/Specs
Accessories + More
Glass Screen Protector Installation
MagRing & MagRing+
MagWallets
The Cloud Carryall Bags
What are the Phone Rings?
What do I use the Stick on Wallets for?
What is a Grippy?
What is the Phone Loop?
Phone Cases
Bold Protection
Align + MagSafe Collection
Bold + MagSafe Collection
Bold Flex (+ MagSafe®)
Classic Protection
Customizable Phone Cases
Do you have cases for Samsung devices?
Essential Collection
How do I install my iPhone Duo case?
How do I remove my case?
What is the difference between each style case?
What is the difference between our Bold & Classic Collection Cases?
Will CASELY cases protect my phone?
Power Pods
Power Pod (2nd Generation)
Power Pod FAQs
Power Pod Max
Power Pod Max User Manual
Power Pods | Video FAQs
Product Safety
Tech Cases
Product/Order Issues
Help! I received someone else's order?
My Phone Ring isn't sticking
My item(s) arrived damaged. What do I do?
The buttons are hard to press with my case on?
What should I do if I received the wrong item(s)?
Returns, Exchanges & Warranty
Gift Without Worry! - Holiday Extended Return/Exchange Window
How do I file a warranty claim?
How do returns/exchanges work if the order was placed with a discount code?
International Returns & Exchanges
Order FAQs
Start an Exchange or Return
What is the exchange policy?
What is the return policy?
What is your warranty?
What's an Instant Exchange?
When will I receive my refund for my returned item?
Why haven't I received my exchange case yet?
Shipping
2025 Holiday Shipping!
Accidentally had my order shipped to the incorrect address. What can I do?
How much is shipping?
Modify/change my shipping address?
My package is missing! What should I do?
Shipping & Order Tracking FAQs
Track My Package - Where is my order?
Tracking with USPS
What different shipping options do you offer?
When can I expect my order to arrive?
Why did only one of my cases ship?
Work with us!
Gift Cards
Gift Cards & Credits
Casely offers several types of gift cards and store credits. How your credit can be used depends on how it was issued. Casely Gift Cards. Gift cards purchased through our online store can be used tow…
How can I redeem a gift card?
Gift cards can be redeemed exactly like a promo code. During checkout, enter the code in the discount code box and click the arrow to apply the gift card amount to your order. Gift cards cannot be co…
