Gift Cards & Credits

Laurin Thompke Updated by Laurin Thompke

Casely offers several types of gift cards and store credits. How your credit can be used depends on how it was issued.

Casely Gift Cards

Gift cards purchased through our online store can be used toward any eligible purchase on www.getcasely.com.

Return & Exchange Credit

What happens if my exchange item is out of stock?

If the item you selected for an exchange goes out of stock before your return is received and processed, a gift card will automatically be issued for the amount paid for that item on your original order.

The gift card amount will reflect any discounts or promotions applied to the item when it was originally purchased. Because of this, your credit may not cover the full current price of a new item.

If you'd prefer to select a different item for your exchange, we're happy to help! Please contact help@getcasely.com with your exchange details and let us know you'd like to cancel the automatically issued gift card and select a new item instead.

Warranty Credit

Warranty Credit is issued as a remedy for an approved product warranty claim and is intended to be used toward a replacement product.

Warranty Credit:
  • Cannot be combined with current sales, promotions, or discount/promo codes
  • Is limited to the credit amount approved through your warranty claim
  • If your replacement item costs more than your available Warranty Credit, you'll be responsible for the remaining balance plus any applicable tax
  • Any applicable warranty terms and restrictions still apply to the replacement order

Recall Credit

Recall Credit is issued as a remedy for an approved product recall claim.

Recall Credit:
  • Cannot be combined with current sales, promotions, or discount/promo codes
  • Is limited to the credit amount approved through the recall program
  • May be subject to product or redemption restrictions specific to the recall
  • Recall Credit does not change or extend the terms of the original recall remedy

If you have any questions regarding your gift card or credit, please email help@getcasely.com or click the "Contact" button below.

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