Recall FAQs

Important Recall Safety Notice & Frequently Asked Questions

April 17th, 2025: Casely Inc., in collaboration with the U.S. Consumer Product Safety Commission (CPSC), is voluntarily recalling certain Casely Power Pods because the lithium-ion battery in the recalled devices can potentially overheat and ignite, posing fire and burn hazards to consumers. The units were sold online at getcasely.com, amazon.com, and other e-commerce websites from March 2022 through September 2024.

If you own a qualifying Power Pod, please stop using it immediately. Follow the instructions to request a free UL-certified replacement and then dispose of the affected device according to your local lithium-ion battery disposal guidelines.

How do I know if my Power Pod is part of the recall?

Power Pod (Model: E33A) - Prior to September 2024

Out of an abundance of caution, Casely is conducting a voluntary recall of select Power Pod (Model: E33A) portable chargers due to a risk of the battery overheating.

How are we making this right? Casely is committed to its customers' safety and, out of an abundance of caution, has taken proactive measures to remove potentially faulty products from circulation. If your device qualifies, we will replace it with a brand-new unit at no cost to you.

IMPORTANT NOTE: Not all Power Pods are impacted by this recall - only specific styles and production periods qualify. All other battery packs remain safe for use.

Frequently Asked Questions

If my Power Pod needs to be replaced, what exactly am I getting?

You will receive a brand-new UL-Certified Power Pod. There are a variety of colors available for replacement.

Why is this product being recalled?

The lithium-ion battery in the recalled Power Pods can potentially overheat and ignite, posing fire and burn hazards to consumers.

What should I do with the Power Pod?

Please stop using the device immediately. Follow the steps to submit your claim and then dispose of it in accordance with your local regulations for recalled lithium-ion batteries. Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to an HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don’t, contact your municipality for further guidance.

Can I get a refund instead of a replacement?

At this time, we are only offering a product replacement. Refunds or other forms of credit are not available as part of this recall.

How do I return my recalled product?

You do not need to physically return your Power Pod, but you will need to dispose of it in accordance with your local regulations for the disposal of recalled lithium-ion batteries. Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries because they present a greater risk of fire. Your municipal household hazardous waste(HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to an HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don’t, contact your municipality for further guidance.

Is there a deadline for participating in the recall?

No, but we encourage customers to submit their product recall claim as soon as possible, however, recalls have an indefinite timeline.

What if I no longer have the physical product?

In order to be eligible for a replacement under the terms of this voluntary recall, possession of the affected product is required. If the unit is no longer in your possession, we recommend contacting the current holder of the product and directing them to complete the recall submission and follow proper disposal procedures.

For any further assistance, please email recall@getcasely.com or click 'Contact' below.

How long will it take to receive my replacement?

Replacements are typically approved and shipped out within 2 weeks after the customer has submitted their recall form. However, due to high-than-usual submission volumes, we may experience delays, and delivery could take up to 30 days.

Are you recalling any other products?

No, this recall is only for some Power Pod (Model: E33A) products. No other Casely products are being recalled.

I received my Power Pod as a gift. Should I also participate in the recall?

Yes! Even if you received the product as a gift, we encourage you to take part in the recall and dispose of the battery safely.

What if I sold or gifted the Power Pod to someone else? Should I notify them about the recall?

Yes! If you sold or gifted a Power Pod to someone, Casely would greatly appreciate it if you would send them a message to notify them of the recall and direct them to participate in the recall by visiting this page. <- Add link to the landing page with the form.

What if I bought the Power Pod from somewhere besides getcasely.com or Amazon?

No problem, you can still participate in the recall replacement offer. If you purchased from another retailer:

• Select "Other" on the recall form and enter the store name you purchase from.
• Upload clear photos of the product following the written instructions on the form.
• Follow disposal instructions once your claim is submitted.

My Power Pod seems fine. Do I need to participate in the recall?

We're glad your Power Pod has been working well. However, out of caution, we're asking all customers with a qualifying unit to participate in the recall to ensure everyone's safety.

Are the replacement Power Pods safe?

Yes! The new Power Pods (Model: PP240) are UL-certified and have been approved by the CPSC. They include:

• Upgraded batteries with safer separators.
• Battery Management System (BMS).
• PTC-based overcurrent protection.