What's an Instant Exchange?

Laurin Thompke Updated by Laurin Thompke

Instant Exchanges

We now offer instant exchanges! If you want your new cases to ship out before sending the return back, you can submit an instant exchange. It's the same exchange process, however, you will be required to put in your credit card info at the end.

  • Select the item(s) you would like to exchange, enter your CC info, hit submit and your new item(s) will ship out in 1 business day.
  • You will receive a pre-paid shipping label/QR code (US Only) and will need to return your item(s) within 14 days of submitting the exchange.
  • A $1 hold will be placed on the card after submitting. The hold will be dropped once USPS scans in the return within the 14 day time period. If you fail to return the item(s) within the 14 day time period or at all, your card will be charged the full amount of the item(s).
  • If you do not use the label/QR code we provide, our system will not be able to automatically track your return and you will be at risk of being charged the full amount.
    • You will need to email us the tracking details after you drop off the return, to avoid being charged for the exchange.
Please note that a QR code can only be generated on the same day that your return request is submitted. If you do not choose to use a QR code today, you will need to use a printed label for this return.

To begin an exchange, please click here.

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