Returns & Exchanges

International Returns & Exchanges

To request a return or exchange for an international order, please go to the following link: https://getcasely.com/a/returns

Emily S.
Updated 23 seconds ago by Emily S.

Start an Exchange or Return

To start an exchange for U.S. orders , please go to this link: https://returns.getcasely.com/ To start a return for U.S. orders , please go to this link: https://returns.getcasely.com/#/ To start a r…

Mark Stallings
Updated 2 hours ago by Mark Stallings

What is the exchange policy?

We accept exchanges for unused, re-sellable items in the original packaging within 30 days of your order being placed. Merchandise must be exchanged within 30 days of the order date. Exchanges will b…

Emily S.
Updated 1 week ago by Emily S.

What is the return policy?

A return must be initiated within 30 days of placing your order. Merchandise must be returned within 30 days of the order date. Pre-paid return labels are sent, free of charge, for returns for store…

Emily S.
Updated 1 month ago by Emily S.

When will I receive my refund for my returned item?

All returns are processed in 7-10 business days after receiving your returned package. Once the refund is initiated, please allow 1-3 business days for your bank or credit card company to process the…

Emily S.
Updated 4 months ago by Emily S.

Why haven't I received my exchange case yet?

Exchanges are processed within 7-10 business days after we've received the exchanged item.

Emily S.
Updated 4 months ago by Emily S.

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