Returns Exchanges & Warranty

How do I file a warranty claim?

Here at Casely, we strive to provide quality products! If you believe your case is defective, please submit a Product Issue Report by clicking on this link.

Laurin Thompke
Updated 6 months ago by Laurin Thompke

International Returns & Exchanges

To request a return or exchange for an international order, please go to the following link: returns.getcasely.com/#/ At this time, we do not offer free international returns or exchanges. You will h…

Emily S.
Updated 4 months ago by Emily S.

Start an Exchange or Return

To start an exchange for U.S. orders , please go to this link: https://returns.getcasely.com/#/ To start a return for U.S. orders , please go to this link: https://returns.getcasely.com/#/ To start a…

Mark Stallings
Updated 4 months ago by Mark Stallings

What is the exchange policy?

We accept exchanges for items that are new, unused and in the original packaging within 30 days of your order being placed. Exchanges are processed as soon as USPS scans in your return package. PLEAS…

Emily S.
Updated 1 month ago by Emily S.

What is the return policy?

A return must be initiated within 30 days of placing your order. Merchandise must be returned within 30 days of the order date. Pre-paid return labels are sent, free of charge, for returns for store…

Emily S.
Updated 7 months ago by Emily S.

What is your warranty?

CASELY, inc. warrants its products (collectively, the "Products") against defects in manufacturing, material, or workmanship under normal use and service for their applicable Warranty Periods, subjec…

Laurin Thompke
Updated 6 months ago by Laurin Thompke

What's an Instant Exchange?

Instant Exchanges. We now offer instant exchanges! If you want your new cases to ship out before sending the return back, you can submit an instant exchange. It's the same exchange process, however,…

Laurin Thompke
Updated 1 month ago by Laurin Thompke

When will I receive my refund for my returned item?

All returns are processed within 1 business day once the package has been dropped off at the post office. We provide a prepaid return label for you to ship back your return. Once USPS scans the retur…

Emily S.
Updated 5 months ago by Emily S.

Why haven't I received my exchange case yet?

All exchanges are processed as soon as USPS scans in your return and will ship out within 1 business day. If it has been a few days since your dropped off your return and your exchange hasn't process…

Emily S.
Updated 6 months ago by Emily S.

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