Returns Exchanges & Warranty
Gift Without Worry! - Holiday Extended Return/Exchange Window
Holiday Extended Return/Exchange Window. All orders purchased starting November 1st will be able to return or exchange until January 10th, 2025 ! Just make sure the item(s) are new, unused, and in th…
How do I file a warranty claim?
Here at Casely, we strive to provide quality products! If you believe your case is defective, please submit a Product Issue Report by clicking "Contact" below.
How do returns/exchanges work if the order was placed with a discount code?
Returning with a Buy One, Get One (BOGO) promo code. When you use the BOGO code, you receive two items at a special rate where one item was essentially free. In this case, both items were discounted…
International Returns & Exchanges
To request a return or exchange for an international order, please go to the following link: returns.getcasely.com/#/ At this time, we do not offer free international returns or exchanges. You will h…
Start an Exchange or Return
To start an exchange for U.S. orders , please go to this link: https://returns.getcasely.com/#/ To start a return for U.S. orders , please go to this link: https://returns.getcasely.com/#/ To start a…
What is the exchange policy?
We accept exchanges for items that are new, unused and in the original packaging within 30 days of your order being placed. Exchanges are processed as soon as USPS scans in your return package. PLEAS…
What is the return policy?
A return must be initiated within 30 days of placing your order. Merchandise must be returned within 30 days of the order date. Pre-paid return labels/QR codes are sent, free of charge, for returns f…
What is your warranty?
CASELY, inc. warrants its products (collectively, the "Products") against defects in manufacturing, material, or workmanship under normal use and service for their applicable Warranty Periods, subjec…
What's an Instant Exchange?
Instant Exchanges. We now offer instant exchanges! If you want your new cases to ship out before sending the return back, you can submit an instant exchange. It's the same exchange process, however,…
When will I receive my refund for my returned item?
We provide a prepaid return label/QR code for you to ship back your return. Once USPS scans the return, your return will process and you will receive an email confirmation with your refund. Please al…
Why haven't I received my exchange case yet?
All exchanges are processed as soon as USPS scans in your return and will ship out within 1 business day. If it has been a few days since your dropped off your return and your exchange hasn't process…
