When will I receive my refund for my returned item?

Emily S. Updated by Emily S.

We provide a prepaid return label/QR code for you to ship back your return. Once USPS scans the return, your return will process and you will receive an email confirmation with your refund. Please allow 3-5 business days for the funds to appear back in your account.

If you do not use the prepaid return label/QR code provided, please send an email to help@getcasely.com with your order number and return tracking number, so we can make sure you receive your refund.

If you do not see your refund reflected in your account, please reach out to your bank or credit card company and they will be able to further assist you.

We recommend retaining a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with USPS, we will take responsibly and honor the Return/Exchange.

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