Billing & Charges
Can I cancel an order?
Pending Charge - Why was I charged twice?
When will I receive my refund?
When will my credit card be charged?
Are all subscription plans charged as recurring payments?
Can I skip a month?
How can I cancel my account?
How can I modify my billing information?
How much & how frequently will I be charged?
Is it free to join/cancel?
When will I be billed for my Club Casely?
Why was my subscription renewed?
Can I modify my club membership shipping address?
When will I receive my 2nd (and beyond) box?
When will my first Club case arrive?
Coupons, Promotions & Sales
Can I use more than one code per order?
Do you price match?
How can I redeem a gift card?
I forgot to apply a promo/coupon code!
What does "Exchange Only" mean?
Where do I apply a promo code or gift card?
Why haven’t I received my referral reward?
Why is my coupon code not working?
Holiday Shipping Info
Holiday Extended Return/Exchange Window
USPS Tracking Information
When should I order to make sure I get my items on time?
Why hasn't my order shipped?
Help! I'm having an issue placing my order!
Just placed my order, but I ordered the incorrect size or my shipping address is wrong. What can I do?
What is AfterPay?
What payment methods do you accept?
Why didn't I receive an order confirmation?
Help! I received someone else's order?
I've lost the top piece to my Power case! Can I order a replacement?
My Casely Power case isn't working. What can I do?
My Phone Ring isn't sticking
My Power 2.0 Case will not charge and no lights blink
My item(s) arrived damaged. What do I do?
Power 2.0 Wireless Charging Specs
The buttons are hard to press with my case on?
What should I do if I received the wrong item(s)?
CaselyPower Charging Cases
How much extra battery life will I get out of my CaselyPower Charging Case?
How to work my new Power 2.0 case
Power vs. Power 2.0, Protection & Specs
Will my Power 2.0 case work with my Apple CarPlay?
Will my headphones still work with my Power Charging Case?
Bold + MagSafe Collection
Do you have cases for Samsung devices?
How do I remove my case?
MagWallet vs. MagWallet+
What are the Phone Rings?
What do I use the Stick on Wallets for?
What is the Phone Loop?
What is the difference between our Bold & Classic Collection Cases?
Will CASELY cases protect my phone?
Returns Exchanges & Warranty
How do I file a warranty claim?
International Returns & Exchanges
Start an Exchange or Return
What is the exchange policy?
What is the return policy?
What is your warranty?
What's an Instant Exchange?
When will I receive my refund for my returned item?
Why haven't I received my exchange case yet?
Accidentally had my order shipped to the incorrect address. What can I do?
Do you ship internationally?
How much is shipping?
Modify/change my shipping address?
My package is missing! What should I do?
Track My Package - Where is my order?
Tracking with USPS
What different shipping options do you offer?
When can I expect my order to arrive?
Why did only one of my cases ship?
Work with us!
Updated by Emily S.
We accept exchanges for items that are new, unused and in the original packaging within 30 days of your order being placed.
- Exchanges are processed as soon as USPS scans in your return package. PLEASE use the label you received via email to send back the return. This is how our system automatically processes a return and exchange.
- If you do not use the label we provide, please shoot us an email with your tracking information, so we can track the return and process the exchange accordingly.
- Original shipping charges are non-refundable.
- Pre-paid return labels are sent, free of charge, for all exchanges (US Only).
We now offer instant exchanges! If you want your new cases to ship out before sending the return back, you can submit an instant exchange. It's the same exchange process, however, you will be required to put in your credit card info at the end.
- Select the item(s) you would like to exchange, enter your CC info, hit submit and your new item(s) will ship out in 1 business day.
- You will receive a pre-paid shipping label (US Only) and will need to return your item(s) within 14 days of submitting the exchange.
- A $1 hold will be placed on the card after submitting. The hold will be dropped once USPS scans in the return label within the 14 day time period. If you fail to return the item(s) within the 14 day time period or at all, your card will be charged the full amount of the item(s).
- If you do not use the label we provide, our system will not be able to automatically track your return and you will be at risk of being charged the full amount.
- You will need to email us (firstname.lastname@example.org) the tracking details after you drop off the return, to avoid being charged for the exchange.
To request an exchange, please click here.