Are all subscription plans charged as recurring payments?
Can I put a hold on my account?
How can I cancel my account?
How can I modify my billing information?
How much & how frequently will I be charged?
Is it free to join/cancel?
When will I be billed for my Club Casely?
Why was my subscription renewed?
Can I modify my club membership shipping address?
When will I receive my 2nd (and beyond) box?
When will my first Club case arrive?
Case Protection & Specs
CaselyPower Charging Cases
How much extra battery life will I get out of my CaselyPower Charging Case?
Will my headphones still work with my Power Charging Case?
Do you have cases for Samsung devices?
Will CASELY cases protect my phone?
Promotional Codes & Coupons
How can I redeem a gift card?
I forgot to apply a promo/coupon code!
Multiple Coupon Codes
Where do I apply a promo code or gift card?
Why haven’t I received my referral reward?
Why is my coupon code not working?
Nominate a charity for #EveryCaseCounts
What is CASELY?
I've lost the top piece to my Power case! Can I order a replacement?
My Casely Power charging case isn't working
My Phone Ring isn't sticking
The buttons are hard to press with my case on?
What should I do if I received the wrong item(s)?
Returns & Exchanges
International Returns & Exchanges
Start an Exchange or Return
What is the exchange policy?
What is the return policy?
When will I receive my refund for my returned item?
Why haven't I received my exchange case yet?
Do you ship internationally?
How much is shipping?
Modify/change my shipping address?
My package is missing! What should I do?
Track My Package - Where is my order?
When can I expect my order to arrive?
Why did only one of my cases ship?
Work with us!
Updated by Emily S.
We accept exchanges for unused, re-sellable items in the original packaging within 30 days of your order being placed.
- Merchandise must be exchanged within 30 days of the order date
- Exchanges will be processed within 7-10 business days after we've received the exchanged item
- Original shipping charges are non-refundable
- Pre-paid return labels are sent, free of charge, for all exchanges (US Only)
To request an exchange, please click here.