My iPhone Duo case frame came loose at the hinge

Emily S. Updated by Emily S.

Has the frame on your Casely iPhone Duo case come loose at the hinge? Don't worry. It clicks right back in, with no glue and no tools. The fix works the same way for our Classic, Bold Flex and Align cases. The video shows the Classic case.

Why it happens

At each end of the hinge, a small tab fits into a slot in the case frame. Folding your phone can pull one of these tabs out of its slot.

Step by step

Step 1: Take your Duo out of the case

  1. Take the front half out first.
  2. Then take out the camera half.

Step 2: Line up the tab

Line up the loose tab so it sits level with its slot.

Step 3: Push it all the way in

  1. Push the tab straight in, all the way, until it clicks. There should be no gap at the corner.
  2. Check the other end of the hinge too, so both ends sit flush.
  3. If both tabs came out, do one end, then the other.

Step 4: Put your Duo back in

  1. Seat the camera half first.
  2. Then lower the front half into the frame.

That's it. No glue, no tools.

Still having trouble?

Need to set up your case again? See How do I install my iPhone Duo case?

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