Product Issues

I've lost the top piece to my Power case! Can I order a replacement?

Yes! If you lost the top piece to your Casely Power case, you can order a replacement with the following link: https://www.getcasely.com/products/power-replacement-piece

Emily S.
Updated 1 year ago by Emily S.

My Casely Power case isn't working. What can I do?

Inserting your phone into your CaselyPower Case. Powering on your CaselyPower Case. Power on your charging case by pressing and holding the button for three seconds. Once the lights become illuminate…

Emily S.
Updated 1 month ago by Emily S.

My Phone Ring isn't sticking

Our rings are engineered with the strongest adhesive in the market. If your ring is not sticking, then you may have received a defective item. Please fill out this form to receive a replacement. Havi…

Emily S.
Updated 1 month ago by Emily S.

Power 2.0 Wireless Charging Specs

Depending on the wireless charger that you have, the case and phone can take 5-10 seconds to start charging, after being placed on the wireless charger. Please make sure the phone and case are placed…

Mark Stallings
Updated 1 month ago by Mark Stallings

The buttons are hard to press with my case on?

We have an easy fix for that! Our cases are designed to be a snug and tight fight to your phone to offer maximum protection. However, the buttons can be a bit tight when first applied. With the case…

Emily S.
Updated 1 year ago by Emily S.

What should I do if I received the wrong item(s)?

Sorry about that! If we sent you an incorrect item in your order, click the “Contact” link below and provide us with your name, order number and the item(s) you’re missing or received by accident. We…

Christy Gurganus
Updated 1 month ago by Christy Gurganus

Contact