Product Issues

Help! I received someone else's order?

We are SO sorry about that! We package every order by hand, so unfortunately mistakes like this are possible. If you received someone else's order, please shoot an email to and we…

Laurin Thompke
Updated 2 weeks ago by Laurin Thompke

I've lost the top piece to my Power case! Can I order a replacement?

Yes! If you lost the top piece to your Casely Power case, you can order a replacement with the following link:

Emily S.
Updated 1 year ago by Emily S.

My Casely Power case isn't working. What can I do?

Inserting your phone into your CaselyPower Case. Powering on your CaselyPower Case. Power on your charging case by pressing and holding the button for three seconds. Once the lights become illuminate…

Emily S.
Updated 4 months ago by Emily S.

My Phone Ring isn't sticking

Our rings are engineered with the strongest adhesive in the market. If your ring is not sticking, then you may have received a defective item. Please fill out this form to receive a replacement. Havi…

Emily S.
Updated 4 months ago by Emily S.

My item(s) arrived damaged. What do I do?

We are VERY sorry about that! As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. If your order arr…

Laurin Thompke
Updated 2 weeks ago by Laurin Thompke

Power 2.0 Wireless Charging Specs

Depending on the wireless charger that you have, the case and phone can take 5-10 seconds to start charging, after being placed on the wireless charger. Please make sure the phone and case are placed…

Mark Stallings
Updated 4 months ago by Mark Stallings

The buttons are hard to press with my case on?

We have an easy fix for that! Our cases are designed to be a snug and tight fight to your phone to offer maximum protection. However, the buttons can be a bit tight when first applied. With the case…

Emily S.
Updated 2 years ago by Emily S.

What should I do if I received the wrong item(s)?

We are so sorry about that! If we sent you an incorrect item in your order, click the “Contact” link below and provide us with your name, order number and the item(s) you’re missing or received by ac…

Christy Gurganus
Updated 2 weeks ago by Christy Gurganus