How can I cancel my account?
We hate to see you leave, but if you must go... You can cancel your account any time before the 13th of the next shipment cycle. You can do so in your account. Login to your account, click "View/Mana…
What if I get a new iPhone model? Where can I make any changes?
You can update your iPhone model in your account settings. Login to your account , click "View/Manage Subscriptions," then click "edit" to the right of the subscription you wish to modify. Click "cha…
Pending Charge - Why was I charged twice?
Depending on your financial institution, you may see a second pending charge on your account. Don't worry, one of these charges will disappear within 2 business days!
Can I modify my club membership shipping address?
Yes, of course! To modify your delivery schedule or delivery address, simply login to your account and click "View/Manage Subscriptions" to make changes to your subscription profile. If you are havin…
How can I modify my billing information?
For club members: to modify your billing address or card on file simply login to your account. Then click "View/Manage Subscriptions" to make changes to your subscription profile. You can also select…
Can I skip a month?
Absolutely! If you would like to skip a month you will first need to log into your account. Once logged in click "view/manage subscriptions", then click "delivery schedule" and select "skip this deli…
Modify/change my shipping address?
Can I change my shipping address? For retail customers: if you placed an order with an incorrect shipping address, please contact us immediately with the correct address. Please click the "Contact" b…
Casely VIP Rewards Program
What is the Casely VIP Rewards Program?. Get rewarded with Casely! You can earn points for shopping our site, reviewing your products & more! These points can be redeemed for codes to use on our webs…
Start an Exchange or Return
To start an exchange for U.S. orders , please go to this link: https://returns.getcasely.com/#/ To start a return for U.S. orders , please go to this link: https://returns.getcasely.com/#/ To start a…
Getting Started
After you've received your first club case, you will use the new Club Portal to select your case for all future subscription deliveries (2nd case, 3rd case, 4th case and so on). To access your subscr…
When will I be billed for my Club Casely?
You will be charged immediately after placing your first order. After that, you will be billed on the 14th of the month of your next billing cycle. To update your billing information, login to your a…
When will I receive my refund for my returned item?
We provide a prepaid return label/QR code for you to ship back your return. Once USPS scans the return, your return will process and you will receive an email confirmation with your refund. Please al…
