Billing & Charges
Can I cancel an order?
Pending Charge - Why was I charged twice?
When will I receive my refund?
When will my credit card be charged?
Are all subscription plans charged as recurring payments?
Can I skip a month?
How can I cancel my account?
How can I modify my billing information?
How much & how frequently will I be charged?
Is it free to join/cancel?
When will I be billed for my Club Casely?
Why was my subscription renewed?
Can I modify my club membership shipping address?
When will I receive my 2nd (and beyond) case?
When will my first Club case arrive?
Coupons, Promotions & Sales
Ah, I forgot to apply a promo/coupon code!
Can I use more than one code per order?
Casely VIP Rewards Program
Do you price match?
How can I redeem a gift card?
What does "Exchange Only" mean?
Where do I apply a promo code or gift card?
Why haven’t I received my referral reward?
Why is my coupon code not working?
Holiday Shipping Info
Creating & Using Gift Receipts
Holiday Extended Return/Exchange Window
USPS Tracking Information
When should I order to make sure I get my items on time?
Why has only part of my order shipped?
Help! I'm having an issue placing my order!
Just placed my order, but I ordered the incorrect size or my shipping address is wrong. What can I do?
What is AfterPay?
What payment methods do you accept?
Why didn't I receive an order confirmation?
Help! I received someone else's order?
I've lost the top piece to my Power case! Can I order a replacement?
My Casely Power case isn't working. What can I do?
My Phone Ring isn't sticking
My Power 2.0 Case will not charge and no lights blink
My item(s) arrived damaged. What do I do?
Power 2.0 Wireless Charging Specs
The buttons are hard to press with my case on?
What should I do if I received the wrong item(s)?
CaselyPower Charging Cases
How much extra battery life will I get out of my CaselyPower Charging Case?
How to work my new Power 2.0 case
Power 2.0 - iPhone 13s
Power 2.0 IMPORTANT SAFETY INSTRUCTIONS
Power vs. Power 2.0, Protection & Specs
Will my Power 2.0 case work with my Apple CarPlay?
Will my headphones still work with my Power Charging Case?
Bold + MagSafe Collection
Do you have cases for Samsung devices?
Glass Screen Protector Installation (iPhone 14 Only)
How do I remove my case?
MagWallet vs. MagWallet+
POWER POD IMPORTANT SAFETY INSTRUCTIONS
Power Pod FAQs
Power Pod User Manual
Power Pods | Video FAQs
What are the Phone Rings?
What do I use the Stick on Wallets for?
What is a Grippy?
What is the Phone Loop?
What is the difference between our Bold & Classic Collection Cases?
Will CASELY cases protect my phone?
Returns Exchanges & Warranty
Gift Without Worry! - Holiday Extended Return/Exchange Window
How do I file a warranty claim?
International Returns & Exchanges
Start an Exchange or Return
What is the exchange policy?
What is the return policy?
What is your warranty?
What's an Instant Exchange?
When will I receive my refund for my returned item?
Why haven't I received my exchange case yet?
Accidentally had my order shipped to the incorrect address. What can I do?
Do you ship internationally?
How much is shipping?
Modify/change my shipping address?
My package is missing! What should I do?
Track My Package - Where is my order?
Tracking with USPS
What different shipping options do you offer?
When can I expect my order to arrive?
Why did only one of my cases ship?
Work with us!
Updated by Laurin Thompke
What is the Casely VIP Rewards Program?
Get rewarded with Casely! You can earn points for shopping our site, reviewing your products & more! These points can be redeemed for codes to use on our website.
Casely Credits are awarded to registered accounts only, but don't worry we give you points just for signing up. These points are redeemed for coupon codes that are applied to your order at checkout. These coupons are valid for one purchase.
Ways to Earn Points
- Register - Earn 100 Credits - Get credits just for signing up! You will get 100 credits when you register for a customer account.
- Follow - Earn 200 Credits - Use the links in the rewards modal to follow us on Instagram, like us on Facebook, and share a post on Facebook & Twitter for a total of 200 points! (50 points each)
- Refer - Earn $20 Store Credit - Share Casely with friends and you both get rewarded. They get 35% off their purchase, and you will get $20 store credit!
- Shop - Earn 3 Credits Per Dollar - Get rewarded for every order! You will earn 3 Casely Credits for every dollar you spend on Casely products or subscriptions.
Redeem Credits For Rewards
- Take $10 off your order (minimum order $30+)
- Free Phone Ring (with any case purchase)
- Free Sticker Pack (with any case or accessory purchase)
- Free Glass Screen Protector (with any case purchase)
- Free Classic Phone Case (up to a $30 value)
- Free AirPods Case (up to a $25 value)
- Free Bold Phone Case (up to a $45 value)
- Free Power Pod (up to a $60 value)
When you share your referral code with a friend they will be asked to register for the program. Once they register they will get a 35% discount they can use to purchase. As soon as they make a purchase you will be awarded your referral credit.
How do I redeem my credits?
You must be logged into your account to redeem your credits! Once logged in, there are many different places you can go to redeem your points.
- Top right corner of the screen - you will see your name and your credit amount. You can click there and it will take you to the rewards pop up.
- Bottom-ish right corner of screen - you will see a blue tab that says "VIP REWARDS".
- Account homepage - on the left side of the screen will be a trophy with your name and credit balance with a button that says "REDEEM REWARDS".