Start an Exchange or Return

Mark Stallings Updated by Mark Stallings

To start an exchange for U.S. orders, please go to this link: https://returns.getcasely.com/#/

To start a return for U.S. orders, please go to this link: https://returns.getcasely.com/#/

To start a return or exchange for international orders, please go to this link: returns.getcasely.com/#/

RETURN POLICY

  • Merchandise must be returned within 30 days of the order date
  • Pre-paid return labels are sent, free of charge, for returns for store credit (US Only)
  • Pre-paid return labels are sent, with a $5 handling fee, for returns for a cash refund
  • Merchandise must be unused and in perfect condition to qualify for return or exchange
  • Merchandise must be accompanied by the original product packaging
  • Any merchandise marked "Final Sale" cannot be exchanged or returned 
  • Original shipping charges are non-refundable
  • International orders (outside US) will NOT receive a prepaid shipping label 
  • Received a Defective item? If you believe you have received a defective item, please complete this form so we can resolve this issue immediately

EXCHANGES AND PROCESSING

  • Merchandise must be exchanged within 30 days of the order date
  • Exchanges will be processed within 2-3 business days after we've received the exchanged item
  • Original shipping charges are non-refundable
  • Pre-paid return labels are sent, free of charge, for all exchanges (US Only)
  • International orders (outside US) will NOT receive a prepaid shipping label
  • An order can only be exchanged once 

COUPON CODES

  • If you forget to apply a discount code at checkout we are able to apply the discount code only up to 12 hours after placing the order
  • Only one code can be used on a purchase
  • Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been shipped

Having trouble with your return or exchange? Below is a short video to help walk you through the process!

If you have a question about a return or exchange, please contact us.

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International Returns & Exchanges

What is the exchange policy?

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