Start an Exchange or Return

Mark Stallings Updated by Mark Stallings

To start an exchange for U.S. orders, please go to this link: https://returns.getcasely.com/#/

To start a return for U.S. orders, please go to this link: https://returns.getcasely.com/#/

To start a return or exchange for international orders, please go to this link: returns.getcasely.com/#/

Don't have access to a printer? No problem! We now offer USPS QR codes for printerless returns. You can choose between printing a label or receiving a QR code. You can check eligible drop-off locations near you, and will still have the option to switch to using a printed label. Just have the QR code ready to scan at an eligible location and they will print the label for you.

Please note that a QR code can only be generated on the same day that your return request is submitted. If you do not choose to use a QR code today, you will need to use a printed label for this return.

RETURN POLICY

  • Merchandise must be returned within 30 days of the order date.
  • Pre-paid return labels and QR codes are sent, free of charge, for returns for store credit (US Only).
  • Pre-paid return labels and QR codes are sent, with a $5 handling fee, for returns for a cash refund. We cannot change payment methods to redirect refunds to other accounts.
  • Merchandise must be unused and in perfect condition to qualify for return or exchange.
  • Merchandise must be accompanied by the original product packaging.
  • Any merchandise marked "Final Sale" cannot be exchanged or returned .
  • Original shipping charges are non-refundable.
  • International orders (outside US) will NOT receive a prepaid shipping label or QR code. 
  • Received a Defective item? If you believe you have received a defective item, please complete this form so we can resolve this issue immediately

EXCHANGES AND PROCESSING

  • Merchandise must be returned or exchanged within 30 days of the order date. Items must be new, unused and in the original product packaging.
  • Exchanges will be processed within 2-3 business days after we've received the exchanged item.
  • Original shipping charges are non-refundable.
  • Pre-paid return labels and QR codes are sent, free of charge, for all exchanges (US Only).
  • We recommend retaining a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with USPS, we will take responsibly and honor the Return/Exchange.
  • International orders (outside US) will NOT receive a prepaid shipping label or QR code.
  • An order can only be exchanged once.
  • All returns/exchanges must be from a verified getcasely.com order. We do not offer returns on items purchased outside of getcasely.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.

COUPON CODES

  • If you forget to apply a discount code at checkout we are able to apply the discount code only up to 12 hours after placing the order
  • Only one code can be used on a purchase
  • Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been shipped

Having trouble with your return or exchange? Below is a short video to help walk you through the process!

If you have a question about a return or exchange, please contact us.

How did we do?

International Returns & Exchanges

What is the exchange policy?

Contact