Billing & Charges
Can I cancel an order?
Pending Charge - Why was I charged twice?
When will I receive my refund?
When will my credit card be charged?
Are all subscription plans charged as recurring payments?
Can I skip a month?
How can I cancel my account?
How can I modify my billing information?
How much & how frequently will I be charged?
Is it free to join/cancel?
When will I be billed for my Club Casely?
Why was my subscription renewed?
Can I modify my club membership shipping address?
When will I receive my 2nd (and beyond) box?
When will my first Club case arrive?
Coupons, Promotions & Sales
Can I use more than one code per order?
Do you price match?
How can I redeem a gift card?
I forgot to apply a promo/coupon code!
What does "Exchange Only" mean?
Where do I apply a promo code or gift card?
Why haven’t I received my referral reward?
Why is my coupon code not working?
Holiday Shipping Info
Holiday Extended Return/Exchange Window
USPS Tracking Information
Why hasn't my order shipped?
Help! I'm having an issue placing my order!
Just placed my order, but I ordered the incorrect size or my shipping address is wrong. What can I do?
What is AfterPay?
What payment methods do you accept?
Why didn't I receive an order confirmation?
Help! I received someone else's order?
I've lost the top piece to my Power case! Can I order a replacement?
My Casely Power case isn't working. What can I do?
My Phone Ring isn't sticking
My Power 2.0 Case will not charge and no lights blink
My item(s) arrived damaged. What do I do?
Power 2.0 Wireless Charging Specs
The buttons are hard to press with my case on?
What should I do if I received the wrong item(s)?
CaselyPower Charging Cases
How much extra battery life will I get out of my CaselyPower Charging Case?
How to work my new Power 2.0 case
Power 2.0 - iPhone 13s
Power 2.0 IMPORTANT SAFETY INSTRUCTIONS
Power vs. Power 2.0, Protection & Specs
Will my Power 2.0 case work with my Apple CarPlay?
Will my headphones still work with my Power Charging Case?
Bold + MagSafe Collection
Do you have cases for Samsung devices?
How do I remove my case?
MagWallet vs. MagWallet+
Power Pod FAQs
What are the Phone Rings?
What do I use the Stick on Wallets for?
What is the Phone Loop?
What is the difference between our Bold & Classic Collection Cases?
Will CASELY cases protect my phone?
Returns Exchanges & Warranty
Gift Without Worry! - Holiday Extended Return/Exchange Window
How do I file a warranty claim?
International Returns & Exchanges
Start an Exchange or Return
What is the exchange policy?
What is the return policy?
What is your warranty?
What's an Instant Exchange?
When will I receive my refund for my returned item?
Why haven't I received my exchange case yet?
Accidentally had my order shipped to the incorrect address. What can I do?
Do you ship internationally?
Modify/change my shipping address?
My package is missing! What should I do?
Track My Package - Where is my order?
Tracking with USPS
What different shipping options do you offer?
When can I expect my order to arrive?
Why did only one of my cases ship?
Work with us!
Updated by Mark Stallings
To start an exchange for U.S. orders, please go to this link: https://returns.getcasely.com/#/
To start a return for U.S. orders, please go to this link: https://returns.getcasely.com/#/
To start a return or exchange for international orders, please go to this link: returns.getcasely.com/#/
Don't have access to a printer? No problem! We now offer USPS QR codes for printerless returns. You can choose between printing a label or receiving a QR code. You can check eligible drop-off locations near you, and will still have the option to switch to using a printed label. Just have the QR code ready to scan at an eligible location and they will print the label for you.
- Merchandise must be returned within 30 days of the order date
- Pre-paid return labels and QR codes are sent, free of charge, for returns for store credit (US Only)
- Pre-paid return labels and QR codes are sent, with a $5 handling fee, for returns for a cash refund
- Merchandise must be unused and in perfect condition to qualify for return or exchange
- Merchandise must be accompanied by the original product packaging
- Any merchandise marked "Final Sale" cannot be exchanged or returned
- Original shipping charges are non-refundable
- International orders (outside US) will NOT receive a prepaid shipping label or QR code.
- Received a Defective item? If you believe you have received a defective item, please complete this form so we can resolve this issue immediately
EXCHANGES AND PROCESSING
- Merchandise must be exchanged within 30 days of the order date
- Exchanges will be processed within 2-3 business days after we've received the exchanged item
- Original shipping charges are non-refundable
- Pre-paid return labels and QR codes are sent, free of charge, for all exchanges (US Only)
- International orders (outside US) will NOT receive a prepaid shipping label or QR code
- An order can only be exchanged once
- If you forget to apply a discount code at checkout we are able to apply the discount code only up to 12 hours after placing the order
- Only one code can be used on a purchase
- Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been shipped
Having trouble with your return or exchange? Below is a short video to help walk you through the process!
If you have a question about a return or exchange, please contact us.