Start an Exchange or Return
To start an exchange for U.S. orders, please go to this link: https://returns.getcasely.com/#/
To start a return for U.S. orders, please go to this link: https://returns.getcasely.com/#/
To start a return or exchange for international orders, please go to this link: returns.getcasely.com/#/
Don't have access to a printer? No problem! We now offer USPS QR codes for printerless returns. You can choose between printing a label or receiving a QR code. You can check eligible drop-off locations near you, and will still have the option to switch to using a printed label. Just have the QR code ready to scan at an eligible location and they will print the label for you.
RETURN POLICY
- Merchandise must be returned within 30 days of the order date.
- Pre-paid return labels and QR codes are sent, free of charge, for returns for store credit (US Only).
- Pre-paid return labels and QR codes are sent, with a $5 handling fee, for returns for a cash refund. We cannot change payment methods to redirect refunds to other accounts.
- Merchandise must be unused and in perfect condition to qualify for return or exchange.
- Merchandise must be accompanied by the original product packaging.
- Any merchandise marked "Final Sale" cannot be exchanged or returned .
- Original shipping charges are non-refundable.
- International orders (outside US) will NOT receive a prepaid shipping label or QR code.
- Received a Defective item? If you believe you have received a defective item, please complete this form so we can resolve this issue immediately
EXCHANGES AND PROCESSING
- Merchandise must be returned or exchanged within 30 days of the order date. Items must be new, unused and in the original product packaging.
- Exchanges will be processed within 2-3 business days after we've received the exchanged item.
- Original shipping charges are non-refundable.
- Pre-paid return labels and QR codes are sent, free of charge, for all exchanges (US Only).
- We recommend retaining a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with USPS, we will take responsibly and honor the Return/Exchange.
- International orders (outside US) will NOT receive a prepaid shipping label or QR code.
- An order can only be exchanged once.
- All returns/exchanges must be from a verified getcasely.com order. We do not offer returns on items purchased outside of getcasely.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
COUPON CODES
- If you forget to apply a discount code at checkout we are able to apply the discount code only up to 12 hours after placing the order
- Only one code can be used on a purchase
- Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been shipped
Having trouble with your return or exchange? Below is a short video to help walk you through the process!
If you have a question about a return or exchange, please contact us.
