[Wholesale Partners] Sell Casely in your Shop
To inquire about wholesale orders, please contact us at info@getcasely.com
Become a Casely Affiliate
What is it? Affiliate Marketing Platform Your Role Promote Casely through online publications, email newsletters, content marketing, display advertising Who Should Sign Up? Media Publications, applic…
What should I do if I received the wrong item(s)?
We are so sorry about that! If we sent you an incorrect item in your order, click the “Contact” link below and provide us with your name, order number and the item(s) you’re missing or received by ac…
How do I file a warranty claim?
Here at Casely, we strive to provide quality products! If you believe your case is defective, please submit a Product Issue Report by clicking "Contact" below.
My item(s) arrived damaged. What do I do?
We are VERY sorry about that! As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. If your order arr…
Modify/change my shipping address?
Can I change my shipping address? For retail customers: if you placed an order with an incorrect shipping address, please contact us immediately with the correct address. Please click the "Contact" b…
Ah, I forgot to apply a promo/coupon code!
Forgot to add a promo code to your order? If you forget to apply a discount code at checkout we are able to apply the discount code only up to 12 hours after placing the order. Please contact us imme…
Recall FAQs
Important Recall Safety Notice & Frequently Asked Questions. Frequently Asked Questions. Why is this product (Model E33A) being recalled? The lithium-ion battery can overheat and catch fire, posing a…
Order FAQs
How can I cancel or update my order after purchase? We can cancel or edit an order as long as it hasn’t started processing or shipped. Because orders move to our warehouse quickly, cancellation reque…
Casely Club Calendar - Subscribe & Unsubscribe Instructions
Don't miss an important date again! Keep forgetting to pick your case or skip the month? Not too worry, we've created a public calendar with all of the important dates so you'll never forget again! N…
POWER POD IMPORTANT SAFETY INSTRUCTIONS
WARNING (POWER POD IMPORTANT SAFETY INSTRUCTIONS). Customer Service. Email: help@getcasely.com Phone: +1 877-795-1249 Web: https://www.getcasely.com/pages/contact-us Download : Power Pod Safety Instr…
Power Pod FAQs
Everything you need to know about the Power Pod. Power Pod User Manual. Click here to view the Power Pod User Manual. What are the dimensions of the Power Pod?. 3.5 x 2.5 x 1/2 inches What is the wei…
What is the return policy?
A return must be initiated within 30 days of placing your order. Merchandise must be returned within 30 days of the order date. For merchandise returned within 30 days of the purchase date will be re…
What is the exchange policy?
We accept exchanges for items that are new, unused, and in the original packaging within 30 days of your order being placed. Exchanges are processed as soon as USPS scans your return package. PLEASE…
Start an Exchange or Return
To start an exchange for U.S. orders , please go to this link: https://returns.getcasely.com/#/ To start a return for U.S. orders , please go to this link: https://returns.getcasely.com/#/ To start a…
