What is the return policy?

Emily S. Updated by Emily S.

A return must be initiated within 30 days of placing your order.

  • Merchandise must be returned within 30 days of the order date.
  • Pre-paid return labels/QR codes are sent, free of charge, for returns for store credit (US Only).
  • Pre-paid return labels/QR codes are sent, with a $5 handling fee, for returns for a cash refund.
  • Merchandise must be new, unused and in the original packaging to qualify for a return.
  • Any merchandise marked "Final Sale" cannot be exchanged or returned. 
  • Any merchandise marked "Exchange Only" can be returned for store credit or exchanged for other items on our website. Exchange only items cannot be returned for a cash refund.
  • Original shipping charges are non-refundable.
  • Received a Defective item? If you believe you have received a defective item, please complete this form so we can resolve this issue immediately.
  • Please note, returns and exchanges are not available for Monthly Club purchases.
  • All returns/exchanges must be from a verified getcasely.com order. We do not offer returns on items purchased outside of getcasely.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
  • We recommend retaining a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with USPS, we will take responsibly and honor the Return/Exchange.
Please note that a QR code can only be generated on the same day that your return request is submitted. If you do not choose to use a QR code today, you will need to use a printed label for this return.

To request a return, please click here.

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