Are all subscription plans charged as recurring payments?
Can I put a hold on my account?
How can I cancel my account?
How can I modify my billing information?
How much & how frequently will I be charged?
Is it free to join/cancel?
When will I be billed for my Club Casely?
Why was my subscription renewed?
Can I modify my club membership shipping address?
When will I receive my 2nd (and beyond) box?
When will my first Club case arrive?
Case Protection & Specs
CaselyPower Charging Cases
How much extra battery life will I get out of my CaselyPower Charging Case?
Will my headphones still work with my Power Charging Case?
Do you have cases for Samsung devices?
Will CASELY cases protect my phone?
Promotional Codes & Coupons
How can I redeem a gift card?
I forgot to apply a promo/coupon code!
Multiple Coupon Codes
Where do I apply a promo code or gift card?
Why haven’t I received my referral reward?
Why is my coupon code not working?
Nominate a charity for #EveryCaseCounts
What is CASELY?
I've lost the top piece to my Power case! Can I order a replacement?
My Casely Power charging case isn't working
My Phone Ring isn't sticking
The buttons are hard to press with my case on?
What should I do if I received the wrong item(s)?
Returns & Exchanges
International Returns & Exchanges
Start an Exchange or Return
What is the exchange policy?
What is the return policy?
When will I receive my refund for my returned item?
Why haven't I received my exchange case yet?
Do you ship internationally?
How much is shipping?
Modify/change my shipping address?
My package is missing! What should I do?
Track My Package - Where is my order?
When can I expect my order to arrive?
Why did only one of my cases ship?
Work with us!
Updated by Emily S.
A return must be initiated within 30 days of placing your order.
- Merchandise must be returned within 30 days of the order date
- Pre-paid return labels are sent, free of charge, for returns for store credit (US Only)
- Pre-paid return labels are sent, with a $5 handling fee, for returns for a cash refund
- Merchandise must be unused and in perfect condition to qualify for return or exchange
- Merchandise must be accompanied by the original product packaging
- Any merchandise marked "Final Sale" cannot be exchanged or returned
- Original shipping charges are non-refundable
- Received a Defective item? If you believe you have received a defective item, please complete this form so we can resolve this issue immediately
- Please note, returns and exchanges are not available for Monthly Club purchases
To request a return, please click here.