Accidentally had my order shipped to the incorrect address. What can I do?
My order shipped to the incorrect address. If your order has not been shipped and was placed less than one (1) hour ago , please email us right away! If we can catch it before it processes and/or shi…
How can I cancel my account?
We hate to see you leave, but if you must go... You can cancel your account any time before the 13th of the next shipment cycle. You can do so in your account. Login to your account, click "View/Mana…
What payment methods do you accept?
What payment methods do you accept? We accept all major credit/debit cards, Shop Pay, Shop Pay Installments, PayPal, PayPal Pay in 4, Amazon Pay, and AfterPay! However, only major credit cards are cu…
What is the exchange policy?
We accept exchanges for items that are new, unused, and in the original packaging within 30 days of your order being placed. Exchanges are processed as soon as USPS scans your return package. PLEASE…
What if I get a new iPhone model? Where can I make any changes?
You can update your iPhone model in your account settings. Login to your account , click "View/Manage Subscriptions," then click "edit" to the right of the subscription you wish to modify. Click "cha…
Pending Charge - Why was I charged twice?
Depending on your financial institution, you may see a second pending charge on your account. Don't worry, one of these charges will disappear within 2 business days!
Can I modify my club membership shipping address?
Yes, of course! To modify your delivery schedule or delivery address, simply login to your account and click "View/Manage Subscriptions" to make changes to your subscription profile. If you are havin…
How can I modify my billing information?
For club members: to modify your billing address or card on file simply login to your account. Then click "View/Manage Subscriptions" to make changes to your subscription profile. You can also select…
Can I skip a month?
Absolutely! If you would like to skip a month you will first need to log into your account. Once logged in click "view/manage subscriptions", then click "delivery schedule" and select "skip this deli…
Just placed my order, but I ordered the incorrect size or my shipping address is wrong. What can I do?
Accidentally placed an order with the incorrect item or shipping address? If you place an order and you accidentally ordered the incorrect size, changed your mind on a design, or input the wrong ship…
Pre-Orders
What is a pre-order and how does it work? We are now offering the option to pre-order items that are out of stock! You will no longer have to wait until you receive that restock email and then rush t…
Start an Exchange or Return
To start an exchange for U.S. orders , please go to this link: https://returns.getcasely.com/#/ To start a return for U.S. orders , please go to this link: https://returns.getcasely.com/#/ To start a…
Modify/change my shipping address?
Can I change my shipping address? For retail customers: if you placed an order with an incorrect shipping address, please contact us immediately with the correct address. Please click the "Contact" b…
Casely VIP Rewards Program
What is the Casely VIP Rewards Program?. Get rewarded with Casely! You can earn points for shopping our site, reviewing your products & more! These points can be redeemed for codes to use on our webs…
Getting Started
After you've received your first club case, you will use the new Club Portal to select your case for all future subscription deliveries (2nd case, 3rd case, 4th case and so on). To access your subscr…
