Billing & Charges
Can I cancel an order?
Pending Charge - Why was I charged twice?
When will I receive my refund?
When will my credit card be charged?
Are all subscription plans charged as recurring payments?
Can I skip a month?
How can I cancel my account?
How can I modify my billing information?
How much & how frequently will I be charged?
Is it free to join/cancel?
When will I be billed for my Club Casely?
Why was my subscription renewed?
Can I modify my club membership shipping address?
When will I receive my 2nd (and beyond) case?
When will my first Club case arrive?
Coupons, Promotions & Sales
Ah, I forgot to apply a promo/coupon code!
Can I use more than one code per order?
Casely VIP Rewards Program
Do you price match?
How can I redeem a gift card?
What does "Exchange Only" mean?
Where do I apply a promo code or gift card?
Why haven’t I received my referral reward?
Why is my coupon code not working?
Holiday Shipping Info
Creating & Using Gift Receipts
Holiday Extended Return/Exchange Window
USPS Tracking Information
When should I order to make sure I get my items on time?
Help! I'm having an issue placing my order!
Just placed my order, but I ordered the incorrect size or my shipping address is wrong. What can I do?
What is AfterPay?
What payment methods do you accept?
Why didn't I receive an order confirmation?
Help! I received someone else's order?
I've lost the top piece to my Power case! Can I order a replacement?
My Casely Power case isn't working. What can I do?
My Phone Ring isn't sticking
My Power 2.0 Case will not charge and no lights blink
My item(s) arrived damaged. What do I do?
Power 2.0 Wireless Charging Specs
The buttons are hard to press with my case on?
What should I do if I received the wrong item(s)?
CaselyPower Charging Cases
How much extra battery life will I get out of my CaselyPower Charging Case?
How to work my new Power 2.0 case
Power 2.0 - iPhone 13s
Power 2.0 IMPORTANT SAFETY INSTRUCTIONS
Power vs. Power 2.0, Protection & Specs
Will my Power 2.0 case work with my Apple CarPlay?
Will my headphones still work with my Power Charging Case?
Bold + MagSafe Collection
Do you have cases for Samsung devices?
Glass Screen Protector Installation (iPhone 14 Only)
How do I remove my case?
MagWallet vs. MagWallet+
POWER POD IMPORTANT SAFETY INSTRUCTIONS
Power Pod FAQs
Power Pod User Manual
Power Pods | Video FAQs
What are the Phone Rings?
What do I use the Stick on Wallets for?
What is the Phone Loop?
What is the difference between our Bold & Classic Collection Cases?
Will CASELY cases protect my phone?
Returns Exchanges & Warranty
Gift Without Worry! - Holiday Extended Return/Exchange Window
How do I file a warranty claim?
International Returns & Exchanges
Start an Exchange or Return
What is the exchange policy?
What is the return policy?
What is your warranty?
What's an Instant Exchange?
When will I receive my refund for my returned item?
Why haven't I received my exchange case yet?
Accidentally had my order shipped to the incorrect address. What can I do?
Do you ship internationally?
How much is shipping?
Modify/change my shipping address?
My package is missing! What should I do?
Track My Package - Where is my order?
Tracking with USPS
What different shipping options do you offer?
When can I expect my order to arrive?
Why did only one of my cases ship?
Work with us!
Updated by Laurin Thompke
What is a pre-order and how does it work?
We are now offering the option to pre-order items that are out of stock! You will no longer have to wait until you receive that restock email and then rush to see if you can grab the item before it goes out of stock again.
How does it work?
It's just like placing any order on our website, but you will not be charged until the item is back in stock and ready to ship. The pre-order item will be marked as so and with an expected ship date. The expected ship date will also be in your cart at checkout as well as on your pre-order confirmation.
You will receive a normal order confirmation from us with all items and your order total. You will also receive an order confirmation for the pre-order item with the amount you will be charged when the item is ready to ship. You can cancel the pre-order item anytime before you are charged and can check the order status directly from the email.
Once the item is back in stock, your card will be charged and your order will be ready for shipment. You will receive an email confirmation once you've been charged and then another confirmation with tracking as soon as the order has shipped.
When do I pay for the pre-order item?
At checkout you will be charged 10% of the pre-order item price. Once the inventory arrives in stock and we fulfill your pre-order item, your card will be charged the remaining 90%. You can cancel your pre-order item anytime before we ship out your pre-order item for a full refund of the 10% payment you made at checkout.
What payment methods are accepted?
At this time, pre-orders can only be paid for using a debit or credit card.
Track or cancel pre-order item
You can track or cancel your pre-order item here. You can find your Pre-order order id in the email confirmation that was sent when you placed the order. If you need help locating your pre-order order id, please feel free to contact us.