Just placed my order, but I ordered the incorrect size or my shipping address is wrong. What can I do?

Laurin Thompke Updated by Laurin Thompke

Accidentally placed an order with the incorrect item or shipping address?

If you place an order and you accidentally ordered the incorrect size, changed your mind on a design, or input the wrong shipping address, we are more than happy to make any changes to your order as long as it has not shipped! Please shoot an email to help@getcasely.com with your order number and the changes needed to be made as soon as possible, and we will get back to you confirming the edit on our end.

If the order has been shipped, we unfortunately are not able to make any changes. You are able to start a return or exchange once your receive your package.

If you order is being sent to the incorrect shipping address, it is your responsibility to retrieve the package from the address it is being shipped to. You can also reach out to USPS and see if they are able to redirect or return your package to sender.

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