Shipping
Accidentally had my order shipped to the incorrect address. What can I do?
My order shipped to the incorrect address. If your order has not been shipped and was placed less than one (1) hour ago , please email us right away! If we can catch it before it processes and/or shi…
Do you ship internationally?
Yep, we ship worldwide with DHL International mail! We charge a flat shipping fee of $10 USD (Canada) & $15 USD (everywhere else) per international shipment or free for orders over $100 USD. Prices &…
Holiday Shipping!
Plan ahead! During the holidays, everyone shops online, and it's increasing each year. This means mail carriers like USPS, FedEx, and UPS get backed up, and some packages can, unfortunately, take lon…
How much is shipping?
We offer free shipping for U.S. domestic orders over $30 (before tax and after promo codes & discounts) and free international shipping for orders over $100 USD (before tax and after promo codes & di…
Modify/change my shipping address?
Can I change my shipping address? For retail customers: if you placed an order with an incorrect shipping address, please contact us immediately with the correct address. Please click the "Contact" b…
My package is missing! What should I do?
My order was marked delivered, but I don't see it! Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package di…
Track My Package - Where is my order?
When will my order arrive? All orders shipped with USPS Ground Advantage are estimated to arrive in 2-5 business days after being shipped. Please allow up to 1 business day for the order to process.…
Tracking with USPS
What does my tracking link mean? You will get a tracking link/number as soon as your order ships! If your tracking doesn't update within 3-5 business days, don't worry-- that's totally normal! Here a…
What different shipping options do you offer?
We are currently only shipping with USPS: USPS Ground Advantage: Free for all orders over $30+ and $5 for all orders under. All orders typically arrive in 2-5 business days after shipping. * Please a…
When can I expect my order to arrive?
All retail orders should ship within 1 to 2 business days of purchase (excluding holidays and weekends). While we work hard to ship orders out in the order they come in, larger orders and orders with…
Why did only one of my cases ship?
It is likely that the second case that you ordered is a "Preorder" item. This means that the item(s) you ordered is on backorder & will be shipped separately. You will receive an email as soon as thi…
