Shipping
Accidentally had my order shipped to the incorrect address. What can I do?
My order shipped to the incorrect address. If your order has not been shipped and was placed less than one (1) hour ago , please email us right away! If we can catch it before it processes and/or shi…
Do you ship internationally?
Yep, we ship worldwide with DHL International mail (3-8 business days)! We charge a flat shipping fee of $10 per international shipment or free for orders over $50.
How much is shipping?
We offer free shipping for U.S. domestic orders over $20 (before tax) and free international shipping for overs over $50 (before tax). Shipping for domestic orders under $20 will be a flat rate of $3…
Modify/change my shipping address?
Can I change my shipping address? For retail customers: if you placed an order with an incorrect shipping address, please contact us immediately with the correct address. Please click the "Contact" b…
My package is missing! What should I do?
My order was marked delivered, but I don't see it! Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package di…
Track My Package - Where is my order?
When will your order arrive? All orders shipped with free standard USA shipping are estimated to arrive in 2-5 business days. Orders placed on business days (Monday-Friday, Excluding holidays) before…
Tracking with USPS
What does my tracking link mean? You will get a tracking link/number as soon as your order ships! If your tracking doesn't update within 3-5 business days, don't worry-- that's totally normal! Here a…
What different shipping options do you offer?
We offer three different shipping options! USPS First Class Mail: Free for all orders over $20+ and $3.95 for orders under $20. All orders typically arrive in 2-5 business days after shipping. FedEx…
When can I expect my order to arrive?
All retail orders ship within 1 business day of purchase (excluding holidays and weekends). 🇺🇸 U.S. Free Standard Shipping: typically delivered in 2-5 business days via USPS First Class Mail. 🇺🇸 FedE…
Why did only one of my cases ship?
It is likely that the second case that you ordered is a "Preorder" item. This means that the item(s) you ordered is on backorder & will be shipped separately. You will receive an email as soon as thi…
