Shipping

Accidentally had my order shipped to the incorrect address. What can I do?

My order shipped to the incorrect address. If your order has not been shipped and was placed less than one (1) hour ago , please email us right away! If we can catch it before it processes and/or shi…

Laurin Thompke
Updated 1 year ago by Laurin Thompke

Do you ship internationally?

Yep, we ship worldwide with DHL International mail! We charge a flat shipping fee of $10 (Canada) & $15 (everywhere else) per international shipment or free for orders over $100. Average transit time…

Emily S.
Updated 1 month ago by Emily S.

Modify/change my shipping address?

Can I change my shipping address? For retail customers: if you placed an order with an incorrect shipping address, please contact us immediately with the correct address. Please click the "Contact" b…

Emily S.
Updated 1 year ago by Emily S.

My package is missing! What should I do?

My order was marked delivered, but I don't see it! Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package di…

Christy Gurganus
Updated 1 year ago by Christy Gurganus

Track My Package - Where is my order?

When will your order arrive? All orders shipped with free standard USA shipping are estimated to arrive in 2-5 business days. Orders placed on business days (Monday-Friday, Excluding holidays) before…

Emily S.
Updated 1 year ago by Emily S.

Tracking with USPS

What does my tracking link mean? You will get a tracking link/number as soon as your order ships! If your tracking doesn't update within 3-5 business days, don't worry-- that's totally normal! Here a…

Laurin Thompke
Updated 1 year ago by Laurin Thompke

What different shipping options do you offer?

We offer three different shipping options! USPS First Class Mail: Free for all orders over $50+ All orders typically arrive in 2-5 business days after shipping. Please allow up to 1 business day to p…

Laurin Thompke
Updated 1 month ago by Laurin Thompke

When can I expect my order to arrive?

All retail orders ship within 1 business day of purchase (excluding holidays and weekends). 🇺🇸 U.S. Free Standard Shipping: typically delivered in 2-5 business days via USPS First Class Mail. 🇺🇸 UPS…

Emily S.
Updated 5 months ago by Emily S.

Why did only one of my cases ship?

It is likely that the second case that you ordered is a "Preorder" item. This means that the item(s) you ordered is on backorder & will be shipped separately. You will receive an email as soon as thi…

Emily S.
Updated 3 years ago by Emily S.

Contact