Shipping

Accidentally had my order shipped to the incorrect address. What can I do?

My order shipped to the incorrect address. If your order has not been shipped, please email us right away! If we can catch it before it ships out, we would be more than happy to correct the shipping…

Laurin Thompke
Updated 4 months ago by Laurin Thompke

Do you ship internationally?

Yep, we ship worldwide with FedEx Priority mail (4-6 business days)! We charge a flat shipping fee of $10 per international shipment or free for orders over $50.

Emily S.
Updated 4 weeks ago by Emily S.

How much is shipping?

We offer free shipping for U.S. domestic orders over $20 (before tax and discounts) and free international shipping for overs over $50 (before tax and discounts). Shipping for domestic orders under $…

Emily S.
Updated 4 weeks ago by Emily S.

Modify/change my shipping address?

Can I change my shipping address? For retail customers: if you placed an order with an incorrect shipping address, please contact us immediately with the correct address. Please click the "Contact" b…

Emily S.
Updated 4 weeks ago by Emily S.

My package is missing! What should I do?

My order was marked delivered, but I don't see it! Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package di…

Christy Gurganus
Updated 4 weeks ago by Christy Gurganus

Track My Package - Where is my order?

When will your order arrive? All orders shipped with free standard USA shipping are estimated to arrive in 2-4 business days. Please allow up to 1 business day for your order to be processed and ship…

Emily S.
Updated 54 seconds ago by Emily S.

Tracking with USPS

What does my tracking link mean? You will get a tracking link/number as soon as your order ships! If your tracking doesn't update within 3-5 business days, don't worry-- that's totally normal! Here a…

Laurin Thompke
Updated 2 weeks ago by Laurin Thompke

What different shipping options do you offer?

We offer three different shipping options! USPS First Class Mail: Free for all order over $20 and $3.95 for orders under. Typically arrives 2-4 business days after shipping. FedEx 2-Day Shipping: $10…

Laurin Thompke
Updated 1 month ago by Laurin Thompke

When can I expect my order to arrive?

All retail orders ship within 1 business day of purchase (excluding holidays and weekends). 🇺🇸 U.S. Free Standard Shipping: typically delivered in 2-4 business days via USPS First Class Mail. 🇺🇸 FedE…

Emily S.
Updated 4 weeks ago by Emily S.

Why did only one of my cases ship?

It is likely that the second case that you ordered is a "Preorder" item. This means that the item(s) you ordered is on backorder & will be shipped separately. You will receive an email as soon as thi…

Emily S.
Updated 2 years ago by Emily S.

Contact