Shipping

Accidentally had my order shipped to the incorrect address. What can I do?

My order shipped to the incorrect address. If your order has not been shipped and was placed less than one (1) hour ago , please email us right away! If we can catch it before it processes and/or shi…

Laurin Thompke
Updated by Laurin Thompke

Do you ship internationally?

Yep, we ship worldwide with DHL International mail! We charge a flat shipping fee of $10 (Canada) & $15 (everywhere else) per international shipment or free for orders over $100. Average transit time…

Emily S.
Updated by Emily S.

Holiday Shipping!

Plan ahead! During the holidays, everyone online shops... especially this year. Which means mail carriers like USPS, FedEx, and UPS get backed up and packages can, unfortunately, get delayed. If you…

Laurin Thompke
Updated by Laurin Thompke

How much is shipping?

We offer free shipping for U.S. domestic orders over $30 (before tax and after promo codes & discounts) and free international shipping for orders over $100 (before tax and after promo codes & discou…

Emily S.
Updated by Emily S.

Modify/change my shipping address?

Can I change my shipping address? For retail customers: if you placed an order with an incorrect shipping address, please contact us immediately with the correct address. Please click the "Contact" b…

Emily S.
Updated by Emily S.

My package is missing! What should I do?

My order was marked delivered, but I don't see it! Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package di…

Christy Gurganus
Updated by Christy Gurganus

Track My Package - Where is my order?

When will your order arrive? All orders shipped with USPS Ground Advantage are estimated to arrive in 2-5 business days after being shipped. Please allow up to 1 business day for the order to process…

Emily S.
Updated by Emily S.

Tracking with USPS

What does my tracking link mean? You will get a tracking link/number as soon as your order ships! If your tracking doesn't update within 3-5 business days, don't worry-- that's totally normal! Here a…

Laurin Thompke
Updated by Laurin Thompke

What different shipping options do you offer?

We offer three different shipping options! USPS First Class Mail: Free for all orders over $50+ and $6.95 for all orders under. All orders typically arrive in 2-5 business days after shipping. Please…

Laurin Thompke
Updated by Laurin Thompke

When can I expect my order to arrive?

All retail orders ship within 1 business day of purchase (excluding holidays and weekends). 🇺🇸 U.S. Standard Shipping: typically delivered in 2-5 business days via USPS Ground Advantage. 🇺🇸 FedEx/UPS…

Emily S.
Updated by Emily S.

Why did only one of my cases ship?

It is likely that the second case that you ordered is a "Preorder" item. This means that the item(s) you ordered is on backorder & will be shipped separately. You will receive an email as soon as thi…

Emily S.
Updated by Emily S.

Contact