My package is missing! What should I do?

Christy Gurganus Updated by Christy Gurganus

My order was marked delivered, but I don't see it!

Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).  

USPS has marked some orders as delivered a few days before they actually arrive.  Sometimes USPS drivers will scan the package as delivered as they are pulling up to the address, if anything is blocking the mailbox (such as a car), or they deliver it to the wrong address, USPS may skip the house and re-deliver the following day or the incorrect recipient will drop it in the mailbox.

Please allow at least 3 business days after being marked delivered before reaching out. If it has been 3 business days, please shoot us an email to and we would be happy to help!

FYI: If tracking doesn’t update within 3 business days, don’t worry—that’s totally normal!

All USPS marked delivered claims must be made within 30 days of purchase.

How did we do?

Modify/change my shipping address?

Track My Package - Where is my order?