Club FAQs
Club Billing
Are all subscription plans charged as recurring payments?
Can I put a hold on my account?
How can I cancel my account?
How can I modify my billing information?
How much & how frequently will I be charged?
Is it free to join/cancel?
When will I be billed for my Club Casely?
Why was my subscription renewed?
Club Shipping
Can I modify my club membership shipping address?
When will I receive my 2nd (and beyond) box?
When will my first Club case arrive?
Getting Started
General
Case Protection & Specs
CaselyBold Cases
CaselyClassic Cases
CaselyPower Charging Cases
How much extra battery life will I get out of my CaselyPower Charging Case?
Power Protection
Will my headphones still work with my Power Charging Case?
Do you have cases for Samsung devices?
Will CASELY cases protect my phone?
Promotional Codes & Coupons
How can I redeem a gift card?
I forgot to apply a promo/coupon code!
Multiple Coupon Codes
Where do I apply a promo code or gift card?
Why haven’t I received my referral reward?
Why is my coupon code not working?
Nominate a charity for #EveryCaseCounts
What is CASELY?
Product Issues
I've lost the top piece to my Power case! Can I order a replacement?
My Casely Power charging case isn't working
My Phone Ring isn't sticking
The buttons are hard to press with my case on?
What should I do if I received the wrong item(s)?
Returns & Exchanges
International Returns & Exchanges
Start an Exchange or Return
What is the exchange policy?
What is the return policy?
When will I receive my refund for my returned item?
Why haven't I received my exchange case yet?
Shipping
Do you ship internationally?
How much is shipping?
Modify/change my shipping address?
My package is missing! What should I do?
Track My Package - Where is my order?
When can I expect my order to arrive?
Why did only one of my cases ship?
Work with us!
- All Categories
- Shipping
- Why did only one of my cases ship?
Why did only one of my cases ship?
Updated
by Emily S.
It is likely that the second case that you ordered is a "Preorder" item. This means that the item(s) you ordered is on backorder & will be shipped separately. You will receive an email as soon as this item ships. Thank you so much for your patience!!
