Can I cancel an order?

Pending Charge - Why was I charged twice?

When will I receive my refund?

When will my credit card be charged?

Are all subscription plans charged as recurring payments?

Can I skip a month?

How can I cancel my account?

How can I modify my billing information?

How much & how frequently will I be charged?

Is it free to join/cancel?

When will I be billed for my Club Casely?

Why was my subscription renewed?

Getting Started

Selecting your case design & add-ons

Can I modify my club membership shipping address?

When will I receive my 2nd (and beyond) case?

When will my first Club case arrive?

Can I buy cases without subscribing?

Casely Club Calendar - Subscribe & Unsubscribe Instructions

Do I get to choose my club case?

Do I get to keep my club cases?

How do I purchase a subscription?

What can I expect in my club package?

What if I get a new iPhone model? Where can I make any changes?

What is the Casely Club?

Where do I apply a promo code or gift card?

Ah, I forgot to apply a promo/coupon code!

Can I use more than one code per order?

Why is my discount code not working?

Gift Cards & Credits

How can I redeem a gift card?

Do you price match?

FINAL SALE

What does "Exchange Only" mean?

Casely VIP Rewards Program

Why haven’t I received my referral reward?

How do I unsubscribe from SMS and/or Email notifications?

Nominate a charity for #EveryCaseCounts

What is #EveryCaseCounts?

Who is CASELY?

Creating & Using Gift Receipts

Holiday Extended Return/Exchange Window

USPS Tracking Information

When should I order to make sure I get my items on time?

Why has only part of my order shipped?

Help! I'm having an issue placing my order!

Just placed my order, but I ordered the incorrect size or my shipping address is wrong. What can I do?

What is AfterPay?

What payment methods do you accept?

Why didn't I receive an order confirmation?

Glass Screen Protector Installation

MagRing & MagRing+

MagWallets

The Cloud Carryall Bags

What are the Phone Rings?

What do I use the Stick on Wallets for?

What is a Grippy?

What is the Phone Loop?

Bold Protection

Align + MagSafe Collection

Bold + MagSafe Collection

Bold Flex (+ MagSafe®)

Classic Protection

Customizable Phone Cases

Do you have cases for Samsung devices?

Essential Collection

How do I install my iPhone Duo case?

How do I remove my case?

What is the difference between each style case?

What is the difference between our Bold & Classic Collection Cases?

Will CASELY cases protect my phone?

Power Pod (2nd Generation)

Power Pod FAQs

Power Pod Max

Power Pod Max User Manual

Power Pods | Video FAQs

POWER POD IMPORTANT SAFETY INSTRUCTIONS

Power Pod User Manual

Recall FAQs

Kindle Cases

iPad Cases

Help! I received someone else's order?

My Phone Ring isn't sticking

My item(s) arrived damaged. What do I do?

The buttons are hard to press with my case on?

What should I do if I received the wrong item(s)?

Gift Without Worry! - Holiday Extended Return/Exchange Window

How do I file a warranty claim?

How do returns/exchanges work if the order was placed with a discount code?

International Returns & Exchanges

Order FAQs

Start an Exchange or Return

What is the exchange policy?

What is the return policy?

What is your warranty?

What's an Instant Exchange?