How do returns/exchanges work if the order was placed with a discount code?

Laurin Thompke Updated by Laurin Thompke

Returning with a Buy One, Get One (BOGO) promo code

When you use the BOGO code, you receive two items at a special rate where one item was essentially free. In this case, both items were discounted so that one was at full price and the other at a 100% discount.

When you return one of the items, we can't refund the full value of that single item, since the total value of your purchase was reduced by the BOGO discount. Instead, we issue a partial refund for the item you are returning, which reflects the way the discount was applied across both items at checkout.

If you wish to return both items, we would then be able to issue a full refund for the entire purchase.

Please keep in mind that we deduct a $5 return fee from the refund amount when returning for a refund to the original payment method.

Exchanging with a Buy One, Get One (BOGO) promo code

In order to allow even exchanges, our system will provide you with enough Shop Now credits to cover the full cost of another item of equal or lesser value! If you are exchanging for an item that is more expensive, you will be required to pay the outstanding amount when submitting the exchange.

To begin a return or exchange, please follow the steps in the following link: returns.getcasely.com/#/

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