Billing & Charges

Can I cancel an order?

Yes, as long as the order has not been processed or shipped. We cannot make any changes or cancel orders after 1 hour of the order being placed. If you need to cancel the order, please email within 1…

Laurin Thompke
Updated 3 months ago by Laurin Thompke

Pending Charge - Why was I charged twice?

Depending on your financial institution, you may see a second pending charge on your account. Don't worry, one of these charges will disappear within 2 business days!

Laurin Thompke
Updated 8 months ago by Laurin Thompke

When will I receive my refund?

All refunds will be credited to your original form of payment or a Casely Store Credit Gift Card. Depending on your financial institution, you will see your refund within 3-5 business days. When you…

Laurin Thompke
Updated 8 months ago by Laurin Thompke

When will my credit card be charged?

Your card is always charged at the time of purchase.

Laurin Thompke
Updated 8 months ago by Laurin Thompke

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