Are all subscription plans charged as recurring payments?
Can I put a hold on my account?
How can I cancel my account?
How can I modify my billing information?
How much & how frequently will I be charged?
Is it free to join/cancel?
When will I be billed for my Club Casely?
Why was my subscription renewed?
Can I modify my club membership shipping address?
When will I receive my 2nd (and beyond) box?
When will my first Club case arrive?
Case Protection & Specs
CaselyPower Charging Cases
How much extra battery life will I get out of my CaselyPower Charging Case?
Will my headphones still work with my Power Charging Case?
Do you have cases for Samsung devices?
Will CASELY cases protect my phone?
Promotional Codes & Coupons
How can I redeem a gift card?
I forgot to apply a promo/coupon code!
Multiple Coupon Codes
Where do I apply a promo code or gift card?
Why haven’t I received my referral reward?
Why is my coupon code not working?
Nominate a charity for #EveryCaseCounts
What is CASELY?
I've lost the top piece to my Power case! Can I order a replacement?
My Casely Power charging case isn't working
My Phone Ring isn't sticking
The buttons are hard to press with my case on?
What should I do if I received the wrong item(s)?
Returns & Exchanges
International Returns & Exchanges
Start an Exchange or Return
What is the exchange policy?
What is the return policy?
When will I receive my refund for my returned item?
Why haven't I received my exchange case yet?
Do you ship internationally?
How much is shipping?
Modify/change my shipping address?
My package is missing! What should I do?
Track My Package - Where is my order?
When can I expect my order to arrive?
Why did only one of my cases ship?
Work with us!
Updated by Emily S.
Inserting your phone into your CaselyPower Case
Powering on your CaselyPower Case
Power on your charging case by pressing and holding the button for three seconds. Once the lights become illuminated, your phone will begin to charge.
Charging your CaselyPower Case
CaselyPower charging cases are meant to be charged with an authentic Apple charger. When the case is charging, the lights should flicker until it is fully charged. Once it's fully charged, all lights will stay on.
Charging your phone with your CaselyPower Case
To charge the phone, simply slide the phone into the case. Once the phone is completely secure in the case, you can then press the button on the back to begin charging.
If you are following all the above steps, but are still having issues, please request a return or replacement at the following link: Click Here.