My Casely Power case isn't working. What can I do?

Emily S. Updated by Emily S.

Inserting your phone into your CaselyPower Case

Powering on your CaselyPower Case

Power on your charging case by pressing and holding the button for three seconds. Once the lights become illuminated, your phone will begin to charge. Simply clicking the power button will only indicate the current battery level of the case.

To turn the case off, hold the same button down for at least three seconds.

Charging your CaselyPower Case

The Power cases are meant to be charged with an authentic Apple charger. When the case is charging, the lights should flicker until it is fully charged. Once it's fully charged, all lights will stay on.

Charging your phone with your CaselyPower Case

To charge the phone, simply slide the phone into the case. Once the phone is completely secure in the case, you can then press the button on the back to begin charging.

If you are following all the above steps, but are still having issues, please request a return or replacement at the following link: Click Here.



Read all instructions and warning prior to using this product. Improper use of this product may result in product damage, excess heat, toxic fumes, fire or explosion, for which damages you ("Purchaser"), and neither Casely, Inc. nor Manufacturer, are responsible.

  • Do not use device in high-temperature environment, including heat caused by intense sunlight or other forms or heat. Do not place device in fire or other excessively hot environments. Exposure to fire or temperature above 212°F (100°C) may cause explosion.
  • Do not expose the Power 2.0 Charging case to rain or snow.
  • Do not use the Power 2.0 Charging case in excess of its output rating. Overloading outputs above rating may result in a risk of fire or injury to persons.
  • Do not disassemble this product or attempt to re-purpose or modify it in any manner.
  • For questions or instructions for the various ways to charge this device, refer to the user manual.
  • Use of a power supply or charger not recommended or sold my Casely, Inc. may result in a risk of fire or injury to persons.
  • If this device is accessible to or may be used by a minor, purchasing adult agrees to be solely responsible for providing supervision, instruction, and warnings. Purchaser agrees to defend, indemnify, and hold Casely, Inc. and Manufacturer harmless for any claims or damages arising from unintended use or misuse by a minor.
  • All products have gone through a thorough quality assurance inspection. If you find that your device is excessively hot, is emitting odor, is deformed, abraded, cut, or is experiencing or demonstrating an abnormal phenomenon, immediately stop all product use and contact Casely, Inc.

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