Billing & Charges
Can I cancel an order?
Pending Charge - Why was I charged twice?
When will I receive my refund?
When will my credit card be charged?
Are all subscription plans charged as recurring payments?
Can I skip a month?
How can I cancel my account?
How can I modify my billing information?
How much & how frequently will I be charged?
Is it free to join/cancel?
When will I be billed for my Club Casely?
Why was my subscription renewed?
Can I modify my club membership shipping address?
When will I receive my 2nd (and beyond) box?
When will my first Club case arrive?
Coupons, Promotions & Sales
Can I use more than one code per order?
Do you price match?
How can I redeem a gift card?
I forgot to apply a promo/coupon code!
What does "Exchange Only" mean?
Where do I apply a promo code or gift card?
Why haven’t I received my referral reward?
Why is my coupon code not working?
Holiday Shipping Info
Holiday Extended Return/Exchange Window
USPS Tracking Information
When should I order to make sure I get my items on time?
Why hasn't my order shipped?
Help! I'm having an issue placing my order!
Just placed my order, but I ordered the incorrect size or my shipping address is wrong. What can I do?
What is AfterPay?
What payment methods do you accept?
Why didn't I receive an order confirmation?
Help! I received someone else's order?
I've lost the top piece to my Power case! Can I order a replacement?
My Casely Power case isn't working. What can I do?
My Phone Ring isn't sticking
My Power 2.0 Case will not charge and no lights blink
My item(s) arrived damaged. What do I do?
Power 2.0 Wireless Charging Specs
The buttons are hard to press with my case on?
What should I do if I received the wrong item(s)?
CaselyPower Charging Cases
How much extra battery life will I get out of my CaselyPower Charging Case?
How to work my new Power 2.0 case
Power vs. Power 2.0, Protection & Specs
Will my Power 2.0 case work with my Apple CarPlay?
Will my headphones still work with my Power Charging Case?
Bold + MagSafe Collection
Do you have cases for Samsung devices?
How do I remove my case?
What are the Phone Rings?
What do I use the Stick on Wallets for?
What is the difference between our Bold & Classic Collection Cases?
Will CASELY cases protect my phone?
Returns Exchanges & Warranty
How do I file a warranty claim?
International Returns & Exchanges
Start an Exchange or Return
What is the exchange policy?
What is the return policy?
What is your warranty?
When will I receive my refund for my returned item?
Why haven't I received my exchange case yet?
Accidentally had my order shipped to the incorrect address. What can I do?
Do you ship internationally?
How much is shipping?
Modify/change my shipping address?
My package is missing! What should I do?
Track My Package - Where is my order?
Tracking with USPS
What different shipping options do you offer?
When can I expect my order to arrive?
Why did only one of my cases ship?
Work with us!
Updated by Christy Gurganus
Thanks so much for spreading the word about Casely! There are a few ways to refer a friend.
- Just send your unique referral link to any friend. They must complete the purchase using the link or it will not go through
- Share via Facebook.
- Share via Twitter
- Email them the link!
Once your friend has redeemed their 35% off coupon code, a referral reward will automatically be emailed to you within 5 days of their purchase. When you share your referral code with a friend, they will be asked to register for the program. Once they register, they will get a 35% discount code they can use to purchase. As soon as they make a purchase you will be awarded with your referral credit.
If you haven’t received a code yet and are sure it’s been 5 days since your friend made a purchase, please confirm two things:
- Your friend used the coupon code we emailed them to complete their purchase.
- Their purchase was a minimum of $20 or $40 after the coupon has been applied (depending on the referral that was shared).
If you’ve confirmed these two things and still haven’t received your code, click the “Contact” link below and send us your name, the email address used to refer a friend and your friend’s email address. We’ll help you out ASAP.