Club Billing

Are all subscription plans charged as recurring payments?

All standard subscription plans are charged on a recurring basis. All gift subscriptions are processed as one-time fee and will only be charged once. All retail orders & add-on items are one-time pur…

Emily S.
Updated 4 months ago by Emily S.

Can I put a hold on my account?

If you would like to skip a month you will first need to log into your account. Once logged in click "view/manage subscriptions", then click "delivery schedule" and select "skip this delivery.” Your…

Emily S.
Updated 5 months ago by Emily S.

How can I cancel my account?

We hate to see you leave but if you must go... You can cancel your account any time before the 14th of the next shipment cycle. You can do so in your account. Login to your account, click "View/Manag…

Emily S.
Updated 5 months ago by Emily S.

How can I modify my billing information?

For club members: to modify your billing address or card on file simply login to your account. Then click "View/Manage Subscriptions" to make changes to your subscription profile. NOTE: All changes m…

Emily S.
Updated 5 months ago by Emily S.

How much & how frequently will I be charged?

Month-to-Month Plan: you will be charged $15 once per month Seasonal Plan: you will be charged $15 every 3 months Gift plans are prepaid & will not renew.

Emily S.
Updated 5 months ago by Emily S.

Is it free to join/cancel?

There are no membership or cancellation fees! Monthly Casely subscribers are billed on a recurring basis every month & can skip or cancel at anytime. Seasonal Casely subscribers are billed on a recur…

Emily S.
Updated 5 months ago by Emily S.

When will I be billed for my Club Casely?

You will be charged immediately after your first order. After that, you will be billed on the 14th of the month of your next billing cycle. To update your billing information, login to your account a…

Emily S.
Updated 5 months ago by Emily S.

Why was my subscription renewed?

Casely is a recurring monthly subscription that will charge you after each cycle unless you put a hold on your account or cancel your subscription before your next ship date.

Emily S.
Updated 5 months ago by Emily S.

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