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Billing & Charges
Can I cancel an order?
Pending Charge - Why was I charged twice?
When will I receive my refund?
When will my credit card be charged?
Club FAQs
Club Billing
Are all subscription plans charged as recurring payments?
Can I skip a month?
How can I cancel my account?
How can I modify my billing information?
How much & how frequently will I be charged?
Is it free to join/cancel?
When will I be billed for my Club Casely?
Why was my subscription renewed?
Club Portal
Club Shipping
Can I modify my club membership shipping address?
When will I receive my 2nd (and beyond) case?
When will my first Club case arrive?
Getting Started
Coupons, Promotions & Sales
Ah, I forgot to apply a promo/coupon code!
Can I use more than one code per order?
Casely VIP Rewards Program
Do you price match?
FINAL SALE
How can I redeem a gift card?
What does "Exchange Only" mean?
Where do I apply a promo code or gift card?
Why haven’t I received my referral reward?
Why is my coupon code not working?
General
How do I unsubscribe from SMS and/or Email notifications?
Nominate a charity for #EveryCaseCounts
What is #EveryCaseCounts?
Who is CASELY?
Holiday Shipping Info
Creating & Using Gift Receipts
Gift Boxes
Holiday Extended Return/Exchange Window
USPS Tracking Information
When should I order to make sure I get my items on time?
Why has only part of my order shipped?
Ordering
Help! I'm having an issue placing my order!
Just placed my order, but I ordered the incorrect size or my shipping address is wrong. What can I do?
Pre-Orders
What is AfterPay?
What payment methods do you accept?
Why didn't I receive an order confirmation?
Product Questions/Specs
CaselyPower Charging Cases
How much extra battery life will I get out of my CaselyPower Charging Case?
How to work my new Power 2.0 case
Power 2.0 - iPhone 13s
Power 2.0 IMPORTANT SAFETY INSTRUCTIONS
Power vs. Power 2.0, Protection & Specs
Will my Power 2.0 case work with my Apple CarPlay?
Will my headphones still work with my Power Charging Case?
Bold + MagSafe Collection
Bold Protection
Classic Protection
Do you have cases for Samsung devices?
Essential Collection
Glass Screen Protector Installation
How do I remove my case?
MagWallet vs. MagWallet+
POWER POD IMPORTANT SAFETY INSTRUCTIONS
Power Pod FAQs
Power Pod User Manual
Power Pods | Video FAQs
What are the Phone Rings?
What do I use the Stick on Wallets for?
What is a Grippy?
What is the Phone Loop?
What is the difference between our Bold & Classic Collection Cases?
Will CASELY cases protect my phone?
Product/Order Issues
Help! I received someone else's order?
My Casely Power case isn't working. What can I do?
My Phone Ring isn't sticking
My Power 2.0 Case will not charge and no lights blink
My item(s) arrived damaged. What do I do?
Power 2.0 Wireless Charging Specs
The buttons are hard to press with my case on?
What should I do if I received the wrong item(s)?
Returns Exchanges & Warranty
Gift Without Worry! - Holiday Extended Return/Exchange Window
How do I file a warranty claim?
How do returns/exchanges work if the order was placed with a discount code?
International Returns & Exchanges
Start an Exchange or Return
What is the exchange policy?
What is the return policy?
What is your warranty?
What's an Instant Exchange?
When will I receive my refund for my returned item?
Why haven't I received my exchange case yet?
Shipping
Accidentally had my order shipped to the incorrect address. What can I do?
Do you ship internationally?
Holiday Shipping!
How much is shipping?
Modify/change my shipping address?
My package is missing! What should I do?
Track My Package - Where is my order?
Tracking with USPS
What different shipping options do you offer?
When can I expect my order to arrive?
Why did only one of my cases ship?
Work with us!
Club Billing
Are all subscription plans charged as recurring payments?
All standard subscription plans are charged on a recurring basis. All retail orders & add-on items are one-time purchases.
Can I skip a month?
Absolutely! If you would like to skip a month you will first need to log into your account. Once logged in click "view/manage subscriptions", then click "delivery schedule" and select "skip this deli…
How can I cancel my account?
We hate to see you leave, but if you must go... You can cancel your account any time before the 13th of the next shipment cycle. You can do so in your account. Login to your account, click "View/Mana…
How can I modify my billing information?
For club members: to modify your billing address or card on file simply login to your account. Then click "View/Manage Subscriptions" to make changes to your subscription profile. You can also select…
How much & how frequently will I be charged?
Month-to-Month Plan: you will be charged 40% off the full price of the item + tax (if applicable) once per month for Classic, Classic + MagSafe®, Bold or Bold + MagSafe®. Seasonal Plan: you will be c…
Is it free to join/cancel?
Yep! There are no membership or cancellation fees! Monthly Casely subscribers are billed on a recurring basis every month & can skip or cancel at anytime. Seasonal Casely subscribers are billed on a…
When will I be billed for my Club Casely?
You will be charged immediately after placing your first order. After that, you will be billed on the 14th of the month of your next billing cycle. To update your billing information, login to your a…
Why was my subscription renewed?
Casely is a recurring monthly/seasonal subscription that will charge you after each cycle unless you skip a month or cancel your subscription before your next ship date. All changes/cancellations nee…