👋 Hey! How can we help?

Can I cancel an order?

Pending Charge - Why was I charged twice?

When will I receive my refund?

When will my credit card be charged?

Ah, I forgot to apply a promo/coupon code!

Can I use more than one code per order?

Casely VIP Rewards Program

Do you price match?

FINAL SALE

How can I redeem a gift card?

What does "Exchange Only" mean?

Where do I apply a promo code or gift card?

Why haven’t I received my referral reward?

Why is my coupon code not working?

How do I unsubscribe from SMS and/or Email notifications?

Nominate a charity for #EveryCaseCounts

What is #EveryCaseCounts?

Who is CASELY?

Creating & Using Gift Receipts

Gift Boxes

Holiday Extended Return/Exchange Window

USPS Tracking Information

When should I order to make sure I get my items on time?

Why has only part of my order shipped?

Help! I'm having an issue placing my order!

Just placed my order, but I ordered the incorrect size or my shipping address is wrong. What can I do?

Pre-Orders

What is AfterPay?

What payment methods do you accept?

Why didn't I receive an order confirmation?

Bold + MagSafe Collection

Bold Protection

Classic Protection

Do you have cases for Samsung devices?

Essential Collection

Glass Screen Protector Installation

How do I remove my case?

MagWallet vs. MagWallet+

POWER POD IMPORTANT SAFETY INSTRUCTIONS

Power Pod FAQs

Power Pod User Manual

Power Pods | Video FAQs

What are the Phone Rings?

What do I use the Stick on Wallets for?

What is a Grippy?

What is the Phone Loop?

What is the difference between our Bold & Classic Collection Cases?

Will CASELY cases protect my phone?

Help! I received someone else's order?

My Casely Power case isn't working. What can I do?

My Phone Ring isn't sticking

My Power 2.0 Case will not charge and no lights blink

My item(s) arrived damaged. What do I do?

Power 2.0 Wireless Charging Specs

The buttons are hard to press with my case on?

What should I do if I received the wrong item(s)?

Gift Without Worry! - Holiday Extended Return/Exchange Window

How do I file a warranty claim?

How do returns/exchanges work if the order was placed with a discount code?

International Returns & Exchanges

Start an Exchange or Return

What is the exchange policy?

What is the return policy?

What is your warranty?

What's an Instant Exchange?

When will I receive my refund for my returned item?

Why haven't I received my exchange case yet?

Accidentally had my order shipped to the incorrect address. What can I do?

Do you ship internationally?

Holiday Shipping!

How much is shipping?

Modify/change my shipping address?

My package is missing! What should I do?

Track My Package - Where is my order?

Tracking with USPS

What different shipping options do you offer?

When can I expect my order to arrive?

Why did only one of my cases ship?

Artist Spotlight Series

Become a Casely Affliliate

[Wholesale Partners] Sell Casely in your Shop